Cancellation & No-Show Policy
We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. To ensure we can offer timely care to all of our patients, we require 24 hours' notice for any cancellations or changes to your scheduled appointment.
Policy Details:
Cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment time.
If you cancel or reschedule within 24 hours of your appointment, a charge of 50% of the full appointment fee will be applied.
If you do not show up for your scheduled appointment, a charge of 50% of the full appointment fee will be applied.
This fee helps cover the cost of reserving time for your appointment, as we are unable to offer this time to other patients on short notice.
If you miss an appointment without prior notice, you will be considered a "no-show" and the same 50% charge will apply.
Late Arrival Policy
At Mastering Movement, we strive to provide high-quality care to all our patients in a timely manner. We understand that life can sometimes cause delays, but please be aware that arriving late for your appointment may affect your ability to receive the full scheduled service.
Policy Details:
Late Arrivals: If you arrive late for your appointment, we may need to shorten the length of your session to avoid disrupting the schedule of other patients.
Impact on Treatment: If you are more than 15 minutes late, we may need to reschedule your appointment, and a 50% charge of the appointment fee may apply.
No-Show or Late Cancellation: If you miss an appointment or cancel less than 24 hours in advance, the 50% cancellation fee will also apply, as outlined in our cancellation policy.
If you anticipate being late or need to reschedule, please notify us as soon as possible so we can make necessary arrangements.
Illness Policy
At Mastering Movement, we understand that illness can arise unexpectedly, and we want to ensure that both our patients and staff remain safe and healthy. If you are feeling unwell or have symptoms that may be contagious, we ask that you reschedule your appointment to prevent the spread of illness.
Policy Details:
Illness and Cancellations: If you are experiencing symptoms of illness (such as fever, cold, flu, or COVID-19 symptoms), we kindly ask that you reschedule your appointment as soon as possible. Cancellation charges may be waived at our discretion and will be reviewed on a case by case basis. Where possible, please notify us at least 12 hours prior to your scheduled appointment time.
No Show Due to Illness: If you miss your appointment due to illness without prior notification, the 50% cancellation fee will apply as per our standard cancellation policy. However, we understand that health issues can be unpredictable, and we will always try to accommodate your needs fairly.
If you are unsure whether you should attend your appointment due to illness, please contact us, and we will be happy to assist you in making the best decision for your health and the health of others.
We appreciate your cooperation in helping us maintain a safe environment for all patients and staff, respecting our time and the time of other patients, and in ensuring that all patients receive the best possible care without delays.
If you have any questions, please contact us.
Thank you for your understanding and for choosing Mastering Movement for your healthcare needs.
