What is your cancellation policy? +

We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. To ensure we can offer timely care to all of our patients, we require 24 hours' notice for any cancellations or changes to your scheduled appointment.

Policy Details:

• Cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment time.

• If you cancel or reschedule within 24 hours of your appointment, a charge of 50% of the full appointment fee will be applied.

• If you do not show up for your scheduled appointment, a charge of 50% of the full appointment fee will be applied.

• This fee helps cover the cost of reserving time for your appointment, as we are unable to offer this time to other patients on short notice.

• If you miss an appointment without prior notice, you will be considered a "no-show" and the same 50% charge will apply.

LATE ARRIVALS

At Mastering Movement, we strive to provide high-quality care to all our patients in a timely manner. We understand that life can sometimes cause delays, but please be aware that arriving late for your appointment may affect your ability to receive the full scheduled service.

Policy Details:

• If you arrive late for your appointment, we may need to shorten the length of your session to avoid disrupting the schedule of other patients.

• If you are more than 15 minutes late, we may need to reschedule your appointment, and a 50% charge of the appointment fee may apply.

• If you miss an appointment or cancel less than 24 hours in advance, the 50% cancellation fee will also apply, as outlined in our cancellation policy.

If you anticipate being late or need to reschedule, please notify us as soon as possible so we can make necessary arrangements.

ILLNESS POLICY

At Mastering Movement, we understand that illness can arise unexpectedly, and we want to ensure that both our patients and staff remain safe and healthy. If you are feeling unwell or have symptoms that may be contagious, we ask that you reschedule your appointment to prevent the spread of illness.

Policy Details:

• Illness and Cancellations: If you are experiencing symptoms of illness (such as fever, cold, flu, or COVID-19 symptoms), we kindly ask that you reschedule your appointment as soon as possible. Cancellation charges may be waived at our discretion and will be reviewed on a case by case basis. Where possible, please notify us at least 12 hours prior to your scheduled appointment time.

• No Show Due to Illness: If you miss your appointment due to illness without prior notification, the 50% cancellation fee will apply as per our standard cancellation policy. However, we understand that health issues can be unpredictable, and we will always try to accommodate your needs fairly.

If you are unsure whether you should attend your appointment due to illness, please contact us, and we will be happy to assist you in making the best decision for your health and the health of others.

Do you accept Private Health Insurance? +

All Mastering Movement services are covered by your private health fund under extra's coverage. The amount covered varies between policies and providers. Please check with your insurance provider to confirm your benefits and eligibility.

With our HICAPS facilities, you can make your private health rebate claim on the spot. Your insurer will pay the rebate straight away and you will only need to pay the gap.

Please remember to bring your private health card to your appointment, or be able to access your card on your phone, via your provider app.

Do you provide worksafe services? +

Mastering Movement is a certified WorkSafe provider. We offer specialised services and treatment programs tailored for individuals who have sustained workplace injuries, or require care covered under WorkSafe compensation.

Please contact us if you have any further questions regarding WorkSafe.

WHAT IS YOUR REFER A FRIEND OFFER? +

Don't keep us a secret! Refer a friend and you will each receive $10 OFF your next appointment.

Simply pick up a Mastering Movement referral card on your next visit and give it to a friend or family member. Once your referred friend completes their first appointment and presents the referral card, they will receive $10 OFF their first appointment and you will receive $10 OFF your next appointment.  

The best part? You can refer as many friends as you like!

Terms & Conditions:

• Referred 'friend' must be a new client to Mastering Movement.

• New client must complete their first appointment to access the $10 OFF for themselves and the referrer.

• $10 OFF referral vouchers cannot be accumulated. One referral voucher only may be applied to your next appointment.

Where is the best place to park? +

We have ample parking available for easy access to our clinic.

• 2 hour parking is available in front of Mastering Movement on The Strand.

• 4 hour parking situated behind the clinic, accessible from Bath Street.

• Additionally, there is parking available in the Woolworths carpark and Nepean Hwy.

Please allow for extra parking time on hot days, as our beautiful Chelsea beach can get quite busy and parking may be limited.